Refund & Returns Policy

At Universal Fine Foods, we take great care in producing and supplying high-quality food products. Due to the perishable nature of our products and for health and safety reasons, we are unable to accept returns or provide refunds for food products purchased online. No Refunds or Returns. Once food products have been dispatched or delivered, they cannot be returned, exchanged, or refunded due to food safety regulations and quality control requirements.

 

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you have received the incorrect product, please contact us within 48 hours of receiving your order.

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To assist with your claim, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging.

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Upon review, Universal Fine Foods may, at its discretion, offer a replacement product or store credit where appropriate.

 

Change of Mind

We do not offer refunds, exchanges, or credits for change-of-mind purchases.

 

Delivery Issues

Universal Fine Foods is not responsible for delays caused by couriers, incorrect delivery information supplied by the customer, or circumstances beyond our reasonable control. However, we will work with you and the courier service to resolve any delivery issues where possible.

 

Contact Us

If you have any concerns regarding your order, please contact our customer service team as soon as possible:

Universal Fine Foods Email: sales@universalfinefoods.com.au

 

By placing an order through our website, you acknowledge and agree to this Refund & Returns Policy.